Terms of Service

1. Acceptance of Terms

By accessing or using refrme ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms constitute a legally binding agreement between you and refrme.

2. Service Description

refrme is a referral tracking platform for professionals. Users can track prospect progress and share stage updates with their referral partners in real time.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use refrme. By using the Service, you represent and warrant that you meet these requirements.

4. Accounts

• You are responsible for maintaining the security of your account credentials.
• You must provide accurate and complete registration information.
• You must not share your account with others or allow unauthorised access.
• Referral partner accounts are free. Professional accounts are subject to subscription fees as displayed at the time of signup.
• You are responsible for all activity that occurs under your account.

5. Referral Partner Data

When you add a referral partner to refrme, you are providing their personal information (name and email) to our platform. By doing so, you represent and warrant that:

• You have a genuine professional relationship with the partner
• The information you provide is accurate
• You will share the invite link directly with the partner yourself (via your own email, messaging, or in person)
• You understand that refrme will not send unsolicited emails to partners on your behalf
• You have a legitimate basis under applicable data protection laws for sharing your partner's contact details with refrme

refrme will only send email notifications to referral partners who have created an account and given express consent to receive notifications. You are responsible for ensuring you have a legitimate basis for sharing your partner's contact details with refrme.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Upload or transmit malicious code or content
• Attempt to access data belonging to other users
• Interfere with the operation or security of the Service
• Store full client names, financial details, or sensitive personal information beyond what the platform requires
• Enter contact details of individuals without a genuine professional relationship
• Use the Service to send spam, phishing, or unsolicited communications
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated tools (bots, scrapers, crawlers) to access or collect data from the Service without written permission

7. Subscriptions & Billing

• Professional accounts include a 7-day free trial. No credit card is required to start a trial.
• After the trial period, continued access to professional features requires an active paid subscription.
• Subscriptions are billed monthly in advance in US dollars (USD). Pricing is as displayed at the time of signup and may be updated with 30 days' written notice.
• All payments are processed securely through Stripe. We do not store your credit card details.
• You are responsible for any applicable taxes, duties, or fees imposed by your jurisdiction in addition to the subscription price.

7A. AI Features, Fair Use & Provider Changes

• AI-powered features are provided on a fair-use basis and may be subject to usage limits, throttling, quotas, or temporary suspension to protect platform reliability and prevent abuse.
• We may change AI feature limits, availability, or access rules at any time where reasonably necessary due to abuse patterns, third-party provider limits, provider pricing changes, or service reliability concerns.
• Automated, scripted, or abusive usage intended to circumvent limits is prohibited and may result in immediate restriction or suspension of AI access or your account.
• Unless explicitly stated in your plan terms, subscription pricing does not guarantee unlimited AI usage.

8. Cancellation Policy

• You may cancel your subscription at any time through the billing portal in your account settings.
• Cancellation takes effect at the end of your current billing period. You will retain full access until then.
• We do not offer refunds for partial billing periods, including if you cancel before the end of a paid month.
• After cancellation, your account reverts to free-tier access. Your data is retained for 30 days, after which it may be permanently deleted unless you request otherwise.

9. Refund Policy

• All subscription payments are non-refundable. By subscribing, you acknowledge and agree to this policy.
• If you believe a charge was made in error, contact us at hello@refrme.net within 7 days of the charge. We will review your case in good faith.
• Disputes filed through your bank or credit card provider (chargebacks) without first contacting us will result in your account being flagged. You will have 7 days to contact us to resolve the issue before your account may be suspended.
• We reserve the right to offer goodwill credits at our discretion. Credits are applied to future billing periods and are non-transferable.

10. Intellectual Property

• The Service, including its design, code, features, and branding, is owned by refrme and protected by applicable intellectual property laws.
• You retain ownership of any data you input into the Service. By using the Service, you grant us a limited licence to process your data solely for the purpose of providing the Service.
• You may not copy, modify, distribute, or create derivative works based on the Service or any part of it without written permission.

11. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. We handle all personal information in accordance with applicable privacy and data protection laws, including the Australian Privacy Act 1988, GDPR, UK Data Protection Act 2018, and CCPA/CPRA.

12. Limitation of Liability

• To the maximum extent permitted by law, refrme is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of revenue, data, or business opportunities.
• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Our total aggregate liability for any claim arising from these terms or your use of the Service is limited to the amount you paid us in the 12 months preceding the claim, or USD $100, whichever is greater.
• We are not responsible for decisions made based on information displayed in the Service. refrme is a communication tool and does not provide financial, legal, or professional advice.
• Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or death or personal injury caused by negligence.

13. Indemnification

You agree to indemnify and hold harmless refrme and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these terms, or your infringement of any third-party rights.

14. Service Availability & Downtime

• We strive to maintain high availability but do not guarantee uninterrupted access. The Service may experience downtime due to maintenance, updates, or circumstances beyond our control.
• We rely on third-party infrastructure providers (including hosting, database, payment processing, and email delivery services). We are not liable for outages, failures, or service disruptions caused by these providers.
• In the event of extended downtime (exceeding 72 consecutive hours) affecting your paid subscription, you may request a pro-rata service credit by contacting hello@refrme.net. Credits are applied to future billing periods and are not redeemable for cash.
• We are not liable for any loss of data, missed notifications, or failed email deliveries resulting from system outages, email provider limitations, or recipient email server policies (including spam filtering).
• Email notifications are sent on a best-effort basis. Delivery depends on third-party email infrastructure and recipient server policies. We do not guarantee that emails will be delivered to or read by the intended recipient.

15. Termination

• We may suspend or terminate your account if you violate these terms, with or without notice depending on the severity of the violation.
• You may cancel your account at any time.
• Upon cancellation, your data will be retained for 30 days before permanent deletion, unless you request immediate deletion.
• Sections 10, 12, 13, and 17 survive termination of these terms.

16. Dispute Resolution

Before initiating any formal legal proceedings, you agree to first contact us at hello@refrme.net and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved without formal proceedings.

17. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of New South Wales, subject to the following:

• If you are located in the European Economic Area or United Kingdom, nothing in these terms affects your rights under mandatory consumer protection laws in your jurisdiction, and you may bring proceedings in your local courts.
• If you are a California resident, you retain all rights under the CCPA/CPRA and other applicable California consumer protection laws.
• Nothing in these terms limits your right to file a complaint with your local data protection authority.

18. Changes to These Terms

We may update these terms from time to time. If we make material changes, we will notify you via email or through the platform at least 30 days before the changes take effect. Continued use of refrme after changes constitutes acceptance of the updated terms.

19. Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

20. Entire Agreement

These terms, together with the Privacy Policy, constitute the entire agreement between you and refrme regarding the Service. They supersede any prior agreements or understandings.

21. Contact

For questions about these terms, contact us at hello@refrme.net.